Store Policy

JM Tires and Autocare LLC

Last updated August 4, 2026

By placing an order you agree to the terms below. Please read the Fitment, Special Orders, and Restocking sections carefully before buying wheels or any special-order part.

1. ORDER PROCESSING AND AVAILABILITY

In-stock items typically ship within 1-2 business days.

Our website inventory reflects both our stock and our suppliers' stock. Occasionally an item shows as available but is out of stock at the warehouse. If that happens we will contact you within 1 business day with options: wait for restock, substitute, special order, or a full refund.

Prices are subject to change without notice. If an item is listed at an incorrect price because of a typographical or system error, we may cancel the order and issue a full refund.

Lead times and ETAs are estimates from the manufacturer or supplier, not guarantees. We are not responsible for supplier delays, freight carrier delays, or backorders outside our control.

1. FITMENT IS THE BUYER'S RESPONSIBILITY

Test fit your wheels before any tires are mounted. Once a tire is mounted, the wheel cannot be returned for any reason.

You are responsible for confirming a part fits your vehicle before ordering, including bolt pattern, offset, backspacing, center bore, hub diameter, load rating, brake clearance, and any modifications to the vehicle.

Fitment guides and "fits your vehicle" filters are a convenience only and are based on factory specifications. Lifted, lowered, or otherwise modified vehicles are not covered by those guides.

If you are unsure, contact us before you buy. We are glad to help verify fitment, but a suggestion from us is not a guarantee.

Orders returned because a part did not fit are handled as a standard return, with the restocking fee and return shipping charges described below.

1. SPECIAL ORDERS

Many wheels, and some other parts, are not stocked and must be ordered directly from the manufacturer or distributor.

Special orders require a non-refundable payment in full at the time of order.

Special orders are final sale. They cannot be canceled, returned, refunded, or exchanged once placed with our supplier, unless the item arrives damaged or is not what was ordered.

We confirm the estimated lead time in writing before charging you. Wheel lead times commonly run 2 to 12 weeks, and longer for custom finishes, drilled-to-order bolt patterns, or overseas products.

If the manufacturer discontinues the item or cannot fulfill the order, we refund your deposit in full.

Custom-finished, powder-coated, machined, or made-to-order wheels are never returnable.

We pay our supplier up front on special orders, and a canceled special order usually cannot be resold. The deposit is what lets us order your exact part instead of only selling what is on the shelf.

1. RETURNS WE ACCEPT

Eligible items may be returned within 30 days of delivery. Every return needs an RMA number from us first.

To be eligible, an item must be unused, uninstalled, and unmounted; in its original undamaged manufacturer packaging with all hardware, caps, hangtags, stickers, and paperwork; and free of scratches, scuffs, curb rash, mounting marks, tire lube, road grime, or shop marks.

We cannot accept returns on:

• Wheels or tires that have been mounted, test fitted on a vehicle, or had a tire mounted to them, even briefly and even if never driven on
• Special order, custom, made-to-order, or drilled-to-order items
• Electrical and electronic components including sensors, modules, switches, ECUs, TPMS, and lighting
• Gaskets, seals, fluids, chemicals, paints, and adhesives
• Clearance, closeout, as-is, open box, or final sale items
• Items missing packaging or hardware
• Anything returned after 30 days
• Items damaged by improper installation, misuse, racing, or off-road use

1. RESTOCKING FEES AND RETURN SHIPPING

Changed mind or no longer needed: 20% restocking fee, customer pays return shipping.

Ordered wrong part or wrong fitment: 20% restocking fee, customer pays return shipping.

Item is defective: no restocking fee, we pay return shipping.

We shipped the wrong item: no restocking fee, we pay return shipping.

Damaged in transit and reported on time: no restocking fee, we pay return shipping.

Special order item: not returnable.

Refused, undeliverable, or abandoned shipment: 20% restocking fee plus freight both ways, charged to the customer.

Original outbound shipping is non-refundable, including on free-shipping promotions. On free-shipping orders our actual outbound freight cost is deducted from the refund.

The restocking fee covers inspection, repackaging, payment processing fees we do not get back, and the markdown we take reselling an opened item.

Returns arriving without an RMA number, or shipped freight-collect to us, may be refused.

Items that arrive back damaged, incomplete, or unsellable may receive a reduced refund, or be shipped back at your expense.

1. REFUNDS

Refunds go to the original payment method only. No cash refunds and no refunds to a different card or account.

Once your return is received and inspected we process the refund within 3-5 business days. Your bank may take another 5-10 business days to post it.

Choose store credit instead of a refund and we will waive half of the restocking fee.

We do not refund labor, mounting, balancing, alignment, towing, rental cars, diagnostic charges, or downtime. Our maximum liability on any order is the purchase price of the product.

1. DAMAGED OR INCORRECT ITEMS

Inspect every shipment before you sign, especially freight deliveries. If a pallet or box looks damaged, note it on the delivery receipt before signing and photograph it. A clean signature makes a damage claim very hard to win.

Report any problem within 3 business days of delivery. Email jm.tiresautocare@gmail.com with your order number, a description of the issue, and clear photos of the item, the damage, and the shipping label.

We will arrange a replacement, repair, or refund and cover return shipping. Do not send anything back before you have an RMA.

Some defects go through the manufacturer's warranty process. We will help facilitate it, but the manufacturer's decision is final.

1. WARRANTY

Products carry the manufacturer's warranty only. JM Tires and Autocare LLC offers no separate or additional warranty, express or implied.

Claims usually require the original invoice, and the part may need to be shipped to the manufacturer for inspection at your expense.

Warranty does not cover normal wear, cosmetic corrosion or finish wear on wheels, curb or pothole damage, improper installation, over- or under-torqued lug nuts, improper lug hardware, racing, competition, off-road use, or any modification to the product.

Labor is never reimbursed.

1. CANCELLATIONS

Orders can be canceled at no charge before they ship, except special orders.

Once an order ships it becomes a return and the restocking terms above apply.

If a package is refused or comes back undeliverable because of a wrong or incomplete address, you are responsible for freight both ways plus the restocking fee.

1. CHARGEBACKS

If something is wrong with your order, contact us first and we will do everything reasonable to make it right. Filing a chargeback without contacting us may restrict your account from future orders, and we contest chargebacks using proof of delivery, signed delivery receipts, and these policies.

1. CONTACT US

JM Tires and Autocare LLC

108 N 4th St

Kentland, IN 47951

(815) 210-7238

jm.tiresautocare@gmail.com

Hours: M- F 08:00 AM - 06:00 PM, Sat 08:00- 03:00 PM

To start a return, email jm.tiresautocare@gmail.com with your order number and the reason for the return to request an RMA.